SmarterTrack Mobile

Features SmarterTrack Mobile

SmarterTrack’s mobile app complements the full web interface thats available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service.
It provides all the core functionality needed to provide high quality customer service and support when on-the-go.This includes access to:Ticketing- Take/transfer tickets- Reply to tickets- Set follow-ups- Add comments- Much more!Live Chat- New chat and/or chat message notifications- Take/transfer chats- Real-time chat translation- Reply to chats- Coach agents in a chat- Much more!Call Logging- Create new call logs- Add notes/descriptions- Add/edit call times- Much more!Task Management- Create new tasks- Change status- Add updates- Much more!And includes additional features such as:- Light and dark themes- Access to all brands- Face ID and biometrics for log in- Group and agent management